Your order payment is after successful, we will send your order within 2-5 business days.
We can provide (China Post Registered Air Mail) (ePacket) (e-EMS)(EMS and DHL) transportation services.
China Post Registered Air Mail: 35-60 days transit time, because of the time needed for different countries is not the same.
ePacket: 15-35 days transit time.
e-EMS: 7-20 days transit time.
EMS: 7-20 days transit time .
DHL: 3-7 days transit time.
Tariffs, we will announce the gift and declare low price to minimize or avoid customs duties. But we do not assume duties.Pls inform us when you make the order.
Sizes & Colors:
1. The sizes are illustrated with specific measurements in the detailed specifications. Please check the specifications before you place an order. Normally the allowable differences in the size are approximately 1- 3cm in measurement. If you find the size of the products do not fit you, you can directly contact us.
2. Differences in color may be caused by some other reasons such as color reflection in the monitor, lighting, background etc. However, if you believe that the item received is wrong color, please contact us to see if a return or refund is possible.
Return & Exchange Policy:
After receipt of the goods the buyer can apply for 15 days to return or replacement, please ensure that the goods are not damaged and the original packaging, the buyer need to bear from the freight.
If it is our responsibility, freight borne by us. For example: sending the wrong size, or it is damaged.
If it is the responsibility of the buyer, freight by the buyer. For example: choosing the wrong size and color.
Your feedback is very important to us and all buyers. Please take a few seconds to leave a great feedback（5stars）if you are satisfied with our product and service.
Please contact us before leaving neutral(3 stars) or negative(1- 2 stars) feedback. We will try our best to solve the problem and leave you a happy shopping here. Thank you!Have a nice day.
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
|Location||*Estimated Shipping Time|
|United States||10-20 Business days|
|Canada, Europe||10-20 Business days|
|Australia, New Zealand||10-30 Business days|
|Central & South America||15-30 Business days|
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.