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1, If the goods isn’t received within Our on-time delivery, we will refund you.
2, If you haven’t received your goods or if there is any problem when you receive the goods, please contact us first, please don’t open dispute directly, if we can not solve the problemfor you, then you can open dispute. We will be highly appriciated.
3, It’s the buyer’s duty to clear cutoms and pay for import duties, taxes or charges, please pay attention to the tracking information closely and clear customs as soon as you can to avoid any delay in shipment.
4, When you place the order, please make sure your name, address, phone number are correct.
1, If the products have some problem, please send a picture or video on youtube or on Aliexpress to show the problem. Seller will offer partial or full refund according to the proof provided by the buyer.
2, If the products has not been used and you want to return it, please send it back in 7 days or we will assume that the products have been used.
Q: How can I get a discount?
A: The prices showed in our store are the best price we could offer. It’s the cheapest price you can get. However, if your order quantity is more than 10pcs(total quantity for one order), you may contact us before payment, we can probably save some shipping cost for you.
For very big orders, of course we will offer some discount.
Please follow below process to get the discount.
1. Make an order first, do not pay immediately.
2. Leave us a message to tell us the quantity and shipping method you want.
3. We will change the amount for you as soon as possible.
4. Send the payment.
Q: What can I do if I haven’t received the parcel for a long time?
A: If the tracking information shows left China mainland or Hong Kong,but no information on your local post office website, the parcel now is on the way to your country, or arrived at your country but no updated information received from your local post office yet, please be patient to wait.
If the protection time is less than 10 days but you still haven’t got the parcel, please contact us, we will extend the protection time for you and try to find the reason for delay and try to solve and tell you the latest information we got.
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
|Location||*Estimated Shipping Time|
|United States||10-20 Business days|
|Canada, Europe||10-20 Business days|
|Australia, New Zealand||10-30 Business days|
|Central & South America||15-30 Business days|
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.