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1.We accept Alipay,West Union,All major credit cards are accepted through secure payment processor ESCROW. 2.We ship your orders within 1-2 business days after the payment cleared. 3.In most times item will reach most of the countries within 8 to 15 working days. To some remote areas may take more than 20 working days. 4.If you don’t receive the item after 30 days, please contact us, we’ll investigate and solve the delivery problem. 1. The price you paid for the item excludes any customs tax. Our company does not shoulder any duties in destination country. 2. We usually mark the goods as media player/computer accessory(GIFT/SAMPLE) on the commercial invoice and we are trying to help to minimize or avoid any GST or V.A.T or other Import taxes, but we cannot guarantee no tax charges as it is depends on your Country?s Import Policy. 3. Charges may apply if a delivery is rejected and sent back to our Office.
1. 12 months Warranty. Buy with confidence (excluding items damaged and/or misused after receipt). Accessories come with a 3-month warranty. 2. Defective items MUST BE reported and returned within the warranty period (and in the original packaging, if possible). You must tell us what the defect is and give us your order number. WE DO NOT REPAIR OR REPLACE ITEMS WITH AN EXPIRED WARRANTY. 3. If item is defective after 3 months, you still send it back to us, we will send you a replacement after receiving the defective item. But you have to pay the extra shipping fee. You agree to all of the above-listed policies upon ordering on aliexpress! 1. We will leave Positive Feedback after receive the payment, Please do not forget to give us and FIVE STARS on all of the Detailed Seller Ratings 2.If you are not satisfied with your shopping Experience,Please contact us to get a solution before you decide to leave a neutral or negative feedback, We will try our best to solve any problems for you as soon as possible,thanks. 3. We will provide you service as best as we can, cause the feedback and is what we are striving for. Please email me through "My Messages" or "Mail" if you have any question about our listings or your purchase
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We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
|Location||*Estimated Shipping Time|
|United States||10-20 Business days|
|Canada, Europe||10-20 Business days|
|Australia, New Zealand||10-30 Business days|
|Central & South America||15-30 Business days|
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.